Job Overview:

• Job Title – Warehouse Operations Manager
• Department – Logistics
• Function – National
• Location – Johannesburg
• Reporting To – National Operations Manager
• Job Type – Full Time and Permanent
• Salary – Market Related
• Industry – Logistics

Purpose:

Responsible for the safe and efficient, receipt, storage and despatch of warehoused cargo. Ensure efficiency and continuous improvement.

Requirements:

Knowledge & Experience

• Matric / Grade 12
• At least 10 years experience within a Logistics environment, warehousing industry
• 5 years experience in warehouse management
• A working knowledge and understanding of the impact on other areas within a branch

Skills

• Cargowise system – advantage

Attributes

• Precision
• Problem solving
• Team player
• Ability to converse at all levels
• Target and result driven
• Diligence
• Dedication
• Courteous
• Loyalty and honesty
• Leadership
• Decision making
• Communication
• Analytical
• Assertiveness
• Flexibility
• Logical reasoning

Training

• Induction
• Cargo-wise
• Advanced Excel

Duties and Accountabilities:

Day to day Operations

• Plan and supervise the workflow in a warehouse
• Ensuring that all products, items, or materials received are sorted, labeled, and stored in an orderly fashion according to company policies and standards
• Issuing lists of incoming shipments and items and handing them to receiving personnel
• Plan and organize cargo and items at proper places in a warehouse
• Assisting warehouse employees with their tasks when necessary
• Hire and provide training for new employees
• Maintain and manage inventories accurately
• Create awareness of system and procedural changes with employees
• Ensure all workload is planned before execution
• Ensure that all sub-contractors are aware of specific requirements in your planning process
• Ensure all staff is properly attired with PPE’s
• Ensure work is carried out with accordance with the health and safety requirements
• Staff recruitment
• Manage staff discipline
• Ensure that all work is carried out with accordance with the clients requirements
• Ensure that cargo is received and stored as per procedure
• Ensure that cargo is handled with outmost care
• Upon receipt of cargo, all damages are recorded as per procedure (recording and photographs)
• Minimise cost at all times
• Minimise theft of cargo
• Ensure no cargo is damaged whilst in the company’s care
• Ensure that the warehouse is kept neat and tidy at all times
• Make sure that all cargo in the warehouse has a stock
• Stock counts and cycle counts
• Bond store management
• Equipment management and care

Finance

• Manage labour cost
• Manage labour cost
• All operational staff are through a labour broker – source the number of staff required as per the workload
• Manage equipment cost
• Follow and monitor the equipment maintenance and monitor repairs
• Manage admin cost
• Monitor telephone cost on a monthly basis
• Monitor stationery cost
• Manage warehouse income
• Check every P&L statement before invoice posting
• Manage warehouse expenses
• Record all income and expenses in a statement
• Prepare Warehouse forecasts and budgets

Manage Client Relationship (Internal/External)

• Carry out request set out by management
• Client cost evaluations and feasibility studies
• Telephonically, emails on specific instructions and packing list which will assist in the planning process
• Communicate with customers and colleagues in a polite manner and provide all relevant information as requested
• Process instructions timeously to maximize customer experience and service thereby ensuring there is a minimal impact to the office
• Create meaningful working relationships to ensure a positive end result of all deliveries
• Understand the impact on other areas should relationships be unamicable

Quality Management

• Action and monitor all operational requirements
• Monitor expenses and question expenses
• Respond to all communication channels eg. Emails , faxes , telephonically as quick as possible
• Meeting with staff
• Making quick and cost effective decisions
• Always obtain better quotation
• Respond to all correspondence with proof of communication
• Analyse data and provide insights

Risk Management

• Documentation and authorisation
• Verify correctness of all prepared documentation prior to execution
• Verify authenticity for all payments and requisitions
• Prevention and Recovery of Losses
• Identify risk areas, detect possible losses and take the necessary action to prevent same prior to the event
• Speedily liaise with all relevant parties in order to recover any losses successfully
• Timeously advise Office Manager of any possible losses that may occur
• Regular stock and cycle counts
• Bond Store audits
• Operate within SOP’s

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.