Job Overview:

• Job Title – Trade Lane Coordinator
• Department – CLS
• Function – Regional
• Location – Cape Town
• Reporting To – Estimates and Trade Lane Supervisor
• Job Type – Full Time and Temporary
• Salary – Market Related
• Industry – Logistics

Purpose:

To assist in the day-to-day tasks of the Trade Lane department.

Requirements:

Knowledge & Experience

• Matric or equivalent of senior certification
• High level of computer literacy

Skills

• Conceptual, analytical, numeracy
• Query resolution
• Time management
• Ability to work under pressure / stress
• Attention to detail (detail oriented and precise)
• Exceptional communication skills (written and verbal)
• Ability to communicate on all levels
• Target and results driven
• Diligent
• Assertive
• Flexible
• Confident

Attributes

• Adaptability: adjusting effectively to work with new structures, processes, and requirements
• Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
• Customer focus: develop and sustain productive internal and external customer relationships
• Follow up: monitoring the results of assignments
• Communication: setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: maintaining stable performance under pressure or opposition
• Work standards: assuming responsibility and accountability for successful completing assignments or tasks

Training

• Induction
• Quality Training

Duties and Accountabilities:

Day to day operations

• Assist the trade lane team with handling orders
• Ensure data is captured on CW1 in terms of status updates for the CS team
• Correspond with origin offices to execute collections to meet customer ROS dates

Quality Management 

• Check to ensure very few / no errors are made
• Provide quality service to internal clients and exceed their expectations

Risk Management

• Ensure errors are minimal
• Ensure everything is in writing and recorded

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.