Job Overview:

• Job Title – Junior Operations Controller
• Department – Ocean Freight (Imports)
• Location – Cape Town
• Reporting To – Ocean Freight Manager
• Job Type – Full Time and Permanent
• Salary – Market Related
• Industry – Logistics

Purpose:

• The processing of ocean import shipments in line with client requirements and stipulated quality measures.

Requirements:

Knowledge & Experience

• Must have a matric certificate
• Must have minimum 1-3 years ocean freight imports experience
• Must have a very good understanding of customs procedures

Skills

• Conceptual, analytical, numeracy skills
• Problem solving skills
• Communication skills
• Ability to work under pressure
• Quality focus
• Strong team player
• Attention to detail
• Time Management

Attributes

• Adaptability
• Customer focus
• Initiating action
• Planning and organising
• Quality orientation
• Stress tolerance
• Be challenging
• Be confident
• Be calm and co-operative
• Be honest, humble and respectful

Training

• Induction
• Quality training

Duties and Accountabilities:

Customer Service

• Timely and regular updates to Customer Services and / or clients
• Ensure all emails are answered within 4 hours and all urgent e-mails are actioned before close of business day
• Communicate honestly and professionally with all internal and external clients
• Any shipment that deviates from the routine (process flow) must be escalated to the supervisor / manager and if required to the customer service individual

Financial

• Ensure timely and correct payment of charges to shipping lines and service providers
• Ensure invoice is done in line with clients agreed tariff and requirements
• Ensure invoice is done before cargo is delivered
• Scan copies of all invoice and supporting documents to CS and copy to EDOCS
• Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file
• Ensure WIPs and accruals are checked on invoicing and file status changed to CMP

Process 

• Quality checks all documents received to verify all is complaint and is in order to proceed
• Ensure timely handover off files to Entries department
• Ensure timely process of Cargo dues
• Ensure timely and correct receipt of delivery release orders
• Ensure CTO is processed timely
• Notify CS on scheduled delivery dates
• Notify the warehouse at least 24hours prior to the delivery of cargo to the facility
• Ensure all milestones are completed in CW as to have accurate information available
• Ensure notes screens are updated daily by 10:00 am latest, for CS to be able to update the customer
• Ensure all correspondence and vendor invoices etc are copied into Edoc

Supplier

• Ensure timely and correct instructions given to shipping lines, transporters and third-party suppliers
• Ensure containers / cargo is moved without delay
• Ensure POD is received within 48 hours of delivery

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.