Duties & Responsibilities: • Manage all installation, service, and fault works within the business. • Organise tasks efficiently in a fast-paced environment to support overall business objectives. • Foster growth within the operations department, ensuring a vibrant, technically proficient, and fulfilled team. • Develop, implement, and review operational policies and procedures. • Set the strategic direction for the department, building systems that encourage growth and improvements. • Review and approve operational invoices. • Provide operational and financial reports. Skills & Experience: • You would have experience delivering projects for a Fire Detection Installer (NACOSS FIRE, BAFE, FIA, NSI, GENT, Open Protocol, etc) Fire Alarm project Management as you would need to know the BS5839 standards to ensure refits and fire alarm and life safety installations of addressable systems are correct). • Minimum 5 years in operations management, project management, or a similar role in a Field Service based industry in the Fire Protection systems. • Any design experience would be great to help others and solve problems and know the BS 5839 standards for UK Fire Alarm installs. • At least 5 years experience managing and estimating/controlling costs on Fire Alarm projects. • Excellent critical thinking and problem-solving skills. • Strong communication and networking skills. • People-oriented with a commitment to providing excellent service. • Effective leadership qualities with the ability to provide direction. • Experienced in data analysis, supported by excellent planning and organisational skills. • Resilient with evidence of working under pressure. • Ability to influence and develop team members. • Highly organised with strong time management skills. • High level of personal integrity, professionalism, and work ethic. • Strong project management, planning, and decision-making skills. • Valid UK Driver's license.